Last updated: September 3, 2024

1. Membership & Eligibility

The Rennaï Membership Program (“Membership”) is a free membership program offered by Rennaï (“Rennaï”, “us”, “we” or “our”) to our customers located in Canada (“Members” or “you”). The Membership is limited to individuals only and is limited to one account per individual. You must be of legal age and a legal resident of Canada to be eligible for Membership.

By applying for Membership, you agree to be bound by these terms and conditions (“Membership Terms”). No purchase is necessary to become a Member. IF, AT ANY TIME, YOU DO NOT OR CANNOT AGREE TO THE MEMBERSHIP TERMS, STOP USING YOUR ACCOUNT AND CLOSE IT IMMEDIATELY.

The Rennaï Terms of Use and Privacy Policy are hereby incorporated by reference.

The Parties have expressly requested that this agreement be drawn up in English and that all modifications thereof can be made in this language. Les parties ont expressément exprimé leur volonté d’être liées par cette entente an anglais, y compris pour toute modification à cette entente. You acknowledge that a French version of these Membership Terms is provided to you on the Website here.

2. Changes to the Membership Terms

Rennaï reserves the right, at its sole discretion, to modify or replace any part of the Membership Terms, including the Membership Benefits, the Membership rules, and eligibility. In the event of any changes, Rennaï will provide at least thirty days notice by sending an email notification to the Members via the email address associated with their Rennaï account. By continuing to be a Member after the revised Membership Terms take effect, you agree to abide by the updated Membership Terms. If you do not accept the modified Membership Terms, please end your Membership.

3. Membership Benefits

Members will receive a variety of benefits, including:

• Expedited checkout and returns
  
• Automated replenishment
  
• Free Standard Shipping with $50 purchase
  
• Free Express Shipping with $250 purchase
  
• Access to Member profile page with personalized information
  
• Wish lists and saved products
  
• Early Access to new product launches
  
• Access to exclusive events
  
• Access to seasonal promotions
  
• Access to special offers
  
• Monthly 'The Reveal' exclusive newsletter
  
• Build a beauty care routine and preferences with an in-store advisor
  
• Storage of beauty care routines and preferences in member profile
  

Please be advised that in order to benefit fully from the above, you must have consented to Rennaï being permitted to send promotional emails to you.

4. Enrollment Process

Customers can enroll in the Membership program either online on the website “www.rennai.com” or in-store at any Rennaï retail location in Canada.

To become a Member, customers must create a Member profile (the “Profile”) by completing the sign-up process. You must provide us with current, complete and accurate information as prompted by the applicable registration form. Customers must also choose a password and user name.

Members are entirely responsible for maintaining the confidentiality of their password and account information. Furthermore, members are entirely responsible for any and all activities that occur under their account. Members agree to notify Rennaï immediately of any unauthorized use of their account or any other breach of security. Rennaï will not be liable for any loss that members may incur as a result of someone else using their password or account, either with or without your knowledge. However, members could be held liable for losses incurred by Rennaï or another party due to someone else using their account or password with their knowledge or if you fail to inform Rennaï of any suspected or actual unauthorized use. Members may not use anyone else's account at any time without that individual’s consent.

5. Rennaï Profile Page

Members will have access to their personalized Profile where they can:

• Review previous purchases
  
• Initiate returns and exchanges
  
• Track shipments and returns
  
• View their beauty care routines
  
• See their appointment schedules
  
• Track items they have sampled
  

6. Privacy and Communication Preferences

When you sign up as a Member, you agree to receive communications from Rennaï regarding your Member account, Profile information and information in relation to your purchases. You will also have the option to consent to receive promotional emails. Communication preferences can be modified online at any time through the member’s Profile.

7. Termination of Membership

Rennaï reserves the right to terminate Membership if Members do not comply with these Membership Terms. In such cases, all benefits associated with the Membership will be forfeited.

8. Disclaimer

Not applicable to Québec consumers. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENNAÏ AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARISING AT LAW OR IN EQUITY) WITH RESPECT TO THE WEBSITE, THE SERVICES AND THE PRODUCTS, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR THOSE ARISING OUT OF A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RENNAÏ MAKES NO WARRANTY THAT THE WEBSITE, THE SERVICES OR THE PRODUCTS WILL MEET YOUR NEEDS OR REQUIREMENTS OR THAT THE WEBSITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS OR VIRUSES OR THAT THE WEBSITE WILL BE COMPATIBLE WITH YOUR DEVICE OR RELATED EQUIPMENT OR SOFTWARE OR THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED. WE MAKE NO REPRESENTATION OR WARRANTY AND THERE IS NO CONDITION AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR THE PRODUCTS OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE . NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE WEBSITE OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY OR CONDITION. WE DISCLAIM ALL EQUITABLE INDEMNITIES.

9. Limitation of Liability

Not applicable to Québec consumers. UNDER NO CIRCUMSTANCES WILL RENNAÏ BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXTRAORDINARY, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF USE OR ECONOMIC ADVANTAGE, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH (A) ACCESS TO OR USE OF THIS WEBSITE OR THE SERVICES; (B) THE PURCHASE OR USE OF ANY PURCHASED PRODUCT; (C) THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION; OR (D) YOUR MEMBERSHIP, MEMBER ACCOUNT, OR ANY BENEFITS PROVIDED BU VIRTUE OF YOUR MEMBERSHIP, HOWEVER ARISING, INCLUDING WITHOUT LIMITATION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, EQUITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF RENNAÏ KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. RENNAÏ'S ENTIRE LIABILITY SHALL BE LIMITED TO (AND SHALL NOT BE MORE THAN) REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID BY YOU TO RENNAÏ FOR THE APPLICABLE PRODUCT (IF ANY), AT RENNAÏ'S SOLE OPTION.

10. Indemnification

You agree to defend, indemnify, and hold Rennaï and its officers, directors, affiliates, employees and agents harmless, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website, purchase of any products or services, as well as your Rennaï Account or membership in relation therewith.

11. Governing Law and Jurisdiction

Not applicable to Québec consumers. These Membership Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï.

To the fullest extent permitted by law, all disputes and disagreements arising out of or related to these Membership Terms shall be exclusively submitted for, resolved and finally settled by, binding arbitration, and the Parties waive any objection that might be made on the ground that such venue may be in an inconvenient forum. Where arbitration is not permitted by law, all disputes and disagreements arising out of or related to these Membership Terms shall be resolved exclusively in the Courts of the City of Toronto, Province of Ontario.

FOR QUÉBEC CONSUMERS ONLY, these Membership Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to your access to or use of this Website or to any product sold or purchased through the Website, or to any aspect of your relationship with Rennaï. Any disputes and disagreements arising out of or relating to these Membership Terms shall be resolved exclusively in the Courts of the district of Montreal, Province of Québec.

12. Miscellaneous Provisions

Waiver. Rennaï will not be considered to have waived any of its rights or remedies described in these Membership Terms, the Terms of Use or the Terms of Purchase, unless the waiver is in writing and signed by Rennaï. No delay or omission by Rennaï in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.

Conflict. In the event of any conflict between the Membership Terms and the Terms of Use, the Membership Terms will prevail.

Entire Agreement. Not applicable to Québec consumers: The Membership Terms, Terms of Use and Terms of Purchase (the “Rennaï Terms”) constitute the entire and exclusive agreement between Rennaï and you regarding the Services, and the Rennaï Terms supersede and replace any prior agreements between Rennaï and you regarding the Services or your Membership.

Severability. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Assignment. Rennaï shall be allowed to assign the Membership Terms to any third party without requiring your consent, but you may not assign these Membership Terms without the prior express written consent of Rennaï, which may be withheld in our sole discretion.

13. Contact

If you have any concern, question, or complaint regarding the present Membership Terms, the My Rennaï membership program, or the Website, please contact us at:

support@rennai.com
1-833-473-6624